Shipping Policy

Last Updated: July 31, 2026

Thank you for shopping with flexnovafitness. We are committed to processing and delivering your order as quickly and efficiently as possible. Please review the following Shipping Policy to understand how your order will be processed, shipped, and delivered.

Order Processing

Orders are processed Monday through Friday, excluding weekends and public holidays.

Please allow 1–3 business days for order processing after your payment has been successfully received. Orders placed after business hours, on weekends, or on holidays will begin processing on the next business day.

During periods of high order volume, promotional events, or holidays, processing times may be extended. If your order is significantly delayed, we will notify you using the email address provided during checkout.

Shipping Methods and Delivery Times

Delivery estimates begin after your order has been processed.

United States

• Standard Shipping: 3–7 Business Days

• Expedited Shipping (where available): 2–3 Business Days

• Express Shipping (where available): 1–2 Business Days

International Shipping

We currently ship to select international destinations.

Estimated delivery time is 7–21 business days, depending on the destination, customs processing, and local postal services.

International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their local government.

Shipping Rates

Shipping charges are calculated during checkout based on the shipping destination, package size, weight, and selected shipping method.

From time to time, we may offer free shipping promotions. Any applicable free shipping offer will be clearly displayed at checkout and may be subject to minimum purchase requirements or geographic limitations.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and carrier information.

Please allow up to 24 hours for tracking information to become active after shipment.

Shipping Delays

While we strive to deliver all orders within the estimated delivery timeframe, shipping times are estimates only and are not guaranteed.

Delays may occur due to circumstances beyond our reasonable control, including but not limited to:

• Severe weather conditions

• Natural disasters

• Carrier service interruptions

• Customs inspections

• High shipping volumes

• Labor disruptions

• Supply chain delays

• Other unforeseen events

We are not responsible for delays caused by shipping carriers or events outside our control.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information.

If an incorrect or incomplete shipping address is provided, delivery may be delayed, returned, or undeliverable. Additional shipping charges may apply for returned or reshipped orders.

Please contact us immediately if you discover an error in your shipping information after placing your order. While we will make every reasonable effort to update the address before shipment, we cannot guarantee modifications once an order has entered processing.

Lost, Stolen, or Damaged Packages

If your order arrives damaged or appears to have been lost during transit, please contact us within 5 business days of the expected delivery date.

When contacting us, please include:

• Your order number

• A description of the issue

• Photographs of any damaged items and packaging, if applicable

We will work with the shipping carrier to investigate the matter and determine the appropriate resolution. Replacement or refund decisions may be subject to the carrier's claims process.

Once a package has been marked as delivered by the carrier, we are not responsible for packages that are lost or stolen after delivery. Customers should contact the carrier directly or local authorities if theft is suspected.

Multiple Shipments

Orders containing multiple items may be shipped separately depending on product availability, warehouse locations, or package size. Additional shipments will not result in additional shipping charges unless otherwise stated during checkout.

Shipping Restrictions

We reserve the right to restrict or refuse shipment to certain regions, addresses, or countries where shipping services are unavailable or prohibited by law.

Delivery Refusal

If a shipment is refused or returned to us due to customer action, including refusal of delivery or failure to collect the package, any return shipping fees, carrier charges, customs fees, or applicable restocking fees may be deducted from any refund where permitted by applicable law.

Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Any updates will become effective immediately upon publication on our website. Continued use of our website following any changes constitutes acceptance of the updated policy.

Contact Information

If you have any questions regarding shipping or your order, please contact us.

flexnovafitness

Email: justin.t.wilson.411@Gmail.com

Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (Local Time)